FAQ

 

*NEW* Curbside Pick-Up Instructions

Chocolaterie Tessa has added the ability to place orders online and pickup via Curbside delivery.  Here’s what you need to know:

Curbside Pickup:

Place your order online as you normally would, and select “Curbside Pickup” as your delivery option.  Once the order has been placed, you will receive an up-to-date response from us detailing when you can expect your order to be ready.  Once it is packed and ready to go, you’ll receive an e-mail from us with the following pickup instructions:

Hooray!  Your order is ready to be picked up.  ***PLEASE READ THESE IMPORTANT SAFETY PROCEDURES BELOW!***
 
We have several hundred pickups to get through between now and Saturday.  It is important that we all work together to make this seamless, quick, and safe for everyone.
 
1. We are open for pickups Monday-Friday between 10-5pm and Saturday 11-4. You can arrive at any time, though we appreciate your efforts to come before Saturday afternoon. All orders must be picked up by 4 pm on Saturday, May 23rd. 
 
2. When you arrive, please FIRST put on your mask and any other protective gear.  Once you are ready to exit your vehicle and pick up, text your order number to: (512) 367-9354.
 
2. Remain in your vehicle.  Once we receive your order number, we will place your order outside our store on Bin #1, 2 or 3. We’ll respond to your text letting you know where to look.
 
3. Grab your order, return to your vehicle and review your order. If there are any problems, please call us at (512) 200-2837 immediately.
 
SAFETY MEASURES:
– Bins will be placed at least 6 feet apart.
– We ask you to have your mask on and be ready to exit your vehicle BEFORE notifying us of your arrival.  
– Please be ready to promptly pick up your order once you receive your Bin #. Please return to your car and then review it before leaving the lot.
– If you ordered several bags of chocolate, please be aware you may need to make more than one trip to your car. Feel free to park in front of our store with your hazards on to minimize your time outside your vehicle.
 
Thanks so much!  We appreciate you and thank you for the many years of chocolate joy.
 
– Tessa

Shipping Guidelines

Chocolaterie Tessa has disabled online shipping for the summer.  If you’d like to place an order to ship, please e-mail us at [email protected]

What is the best way to store my
chocolate?

To protect the freshness and flavor of your chocolates, we recommend storing your chocolates in a cool, dry place away from direct sunlight.  Room temperature not higher than 77°F is recommended. Refrigerate, if desired, in a sealed container. When removing chocolate from a refrigerator, bring it to room temperature within the sealed container before opening and serving. Enjoy!

How long will my chocolate stay fresh?

Our chocolate is sold at the peak of its freshness. All of our products are free of preservatives and artificial flavors and are best consumed immediately. If you will not be eating them immediately, please follow our storage recommendations listed above. As a general rule of thumb, our Boxed Assortments, Thins, Petites and Fruit Jelly Candies should be enjoyed within three weeks of purchase. Our Chocolate Moulds, however, can be enjoyed for up to three months after purchase when stored as recommended.

Ingredients and Allergies

All of our products are made in-house in our chocolate factory. Nuts, soy, egg, wheat and dairy are all present in our facility. All of our chocolate contains soy lecithin, an emulsifier found used in the couverture chocolate we receive from our manufacturers. If you have any questions or would like to request allergy-free chocolates, please contact us.

Do you accept custom orders?

Yes, we do. We produce custom chocolate assortments, chocolate treats, and specialty chocolate moulds and truffles, perfect for any occasion. We have long-standing partnerships with artists and custom designers that allow us to fulfill any special event or corporate request, no matter how large or unique. Weddings, graduations, and corporate gifts are just a few types of the custom orders that we fulfill. Please submit a Custom Order request on our Custom Order page or contact us directly for a free custom order consultation.

How do I stay informed about the latest at Chocolaterie Tessa?

Sign up for our mailing list to stay informed about the latest and greatest at Chocolaterie Tessa.

Do you wholesale?

Yes, we do. For more information, please contact us at [email protected].

How can I learn about working for Chocolaterie Tessa?

We are always on the lookout for passionate, qualified people to join our team. If you are interested in learning more, please send your résumé and a cover letter to [email protected].

Where do you get your chocolate?

We source our chocolate from the world’s finest producers. At Chocolaterie Tessa, we use dark, milk and white couverture chocolate from Cacao Barry, Callebaut, Valrhona, and Amano to name a few. We are always excited to talk chocolate so please contact us or stop by the shop to learn more.

Is white chocolate real chocolate?

You may have heard that white chocolate is not “real” chocolate. While that can be true with some producers, the white chocolate we use is real and here’s why: Our white chocolate is made with 100% pure cocoa butter which comes from the cacao plant. Dark chocolate and milk chocolate also contain cocoa butter as well as cocoa mass which changes the color and flavor of chocolate depending upon the amount of cocoa mass used in the creation of chocolate. Real chocolate always contains cocoa butter. Many white chocolate chips that you’ll see on supermarket shelves do not contain cocoa butter at all, and instead contain hydrogenated oils and artificial flavorings. These “chocolates” are not considered real chocolate by most industry standards. Come on by our shop and we’ll give you a taste of the real thing!